When should I replace my tyres?
Many tyres have tread wear indicator bars molded into the tread. When the tread is worn down to where you can see a solid bar of rubber across the width of the tread, it is time to replace the tyre. Here's another simple test you can perform to measure tread depth on your tyres. Place a coin into a tread groove with the head upside down and facing you. If you can see the top of the head, it's time to visit a Penfold Service Centre for a new tyre. Click here to make a booking or request a quote.
For any other questions regarding your vehicle's tyres, click here.
What are the trading hours of the Penfold Holden Service Departments?
Penfold Holden - Burwood
| Service |
Mon - Fri |
7.30am - 5.30pm |
Penfold Holden - Burnley
| Service |
Mon - Fri |
7.30am - 5.30pm |
What sort of fuel can be used in my Holden?
The type of fuel that can be used depends upon your vehicle type and model. Please refer to Chapter 5 of your Owner's Handbook, which will clearly specify the type of fuel for your vehicle.
Alternatively, you can contact Penfold Holden on 9268 1333 for further clarification.
What is the fuel tank capacity of my Holden?
Your vehicle's fuel tank specifications are available in your Owner's Handbook. Please refer to Chapter 5 for fuel related enquiries and Chapter 8 for vehicle specifications.
Should you have further specific questions regarding fuel consumption of your vehicle, do not hesitate to discuss this with the Penfold Holden Service Department.
How much ethanol can be used safely in my Holden?
Holden vehicles manufactured since 1986 will operate satisfactory on E10.
A limited number of vehicles do not run well on ethanol fuel. Please refer to Chapter 5 of your Owner's Handbook for recommended fuel usage.
For more information on the benefits of ethanol, click here.
My vehicle was damaged by the dealership, what should I do?
Penfold Holden always acts with the utmost professionalism and care. However, very rarely a mishap may occur that requires some corrective action to a customer’s car. In these circumstances our dealerships always act promptly to resolve any problem.
Please address enquiries of this sort to the Service Manager on (03) 9268 1333.
Does the dealership have a courtesy vehicle available for me at service time?
To minimise inconvenience at service time, Penfold Holden has a limited number of courtesy cars available for customer use. We charge a nominal daily fee to cover overheads. Please enquire when you call to book in for servicing.
What are the scheduled service intervals for your Holden?
Penfold Holden recommends that vehicles be serviced at regular intervals to ensure your vehicle continues to run optimally. The interval varies depending upon the model.
Click here to find out more.
My Holden is due for a service. Who should I contact?
Penfold Holden can provide you with peace-of-mind, knowing that only factory-trained technicians and the latest diagnostic equipment will be used to service your car. You can
book online or simply call 9268 1333 to organise your service.
Can Penfold Holden diagnose my vehicle concern over the phone?
Unfortunately it’s not possible to accurately diagnose a vehicle concern via telephone or email. In the unlikely event your Holden isn’t running as smoothly as it has in the past, please contact the highly trained staff at
Penfold Holden Service. They’ll arrange to promptly inspect and diagnose your vehicle with a minimum of inconvenience. Please call (03) 9268 1333 to make a booking, or alternatively,
click here to book online.
Can Penfold Holden help me repair my vehicle myself?
Penfold Holden Service is unable to provide detailed technical guidance on do-it-yourself repairs.
We recommend Holden trained technicians with all the resources and equipment our Service Centre offers to maintain your vehicle.
What does it mean when the Service Engine Light/Maintenance Required Light displays on the dash?
This might indicate "Service", "Service Engine" or "Maint Reqd". It's an indicator that you're getting close to a scheduled maintenance interval. On some cars it's as simple as counting kilometres before it comes on, whilst on others it maps engine temperatures, oil temperatures, air temperatures and other indicators of probable stress to tell you when it might be time for new oil or a service.
If this light illuminates, you should contact your Service Centre as soon as possible. The technician will complete a thorough check of your vehicle and reset the light.
What does the Electrical Fault Light mean?
This warning light is different in every car but usually looks like a picture of a battery. You'll see it come on and go off when you start your engine as part of the car's self-test.
If this light comes on and stays on, it means the electrical charging system is no longer working properly. Think of it like a cellphone battery. If the cellphone is plugged into the charger, you can use it indefinitely, but when you disconnect it from the charger, there's a limited amount of time before your battery runs out.
It's exactly the same in your car, only bigger. Every car has an alternator - the charger - and a 12V battery used to supply power to the electrical system. If the alternator becomes faulty or the drive belt to it snaps, it will not be able to do its job. The longer you drive, the more your car will use up the remaining juice in the battery and eventually the engine will die. This almost always requires a new or refurbished alternator and/or battery.
If this light is illuminated, you should contact your Service Centre as soon as possible.
What does it mean when the Brake Warning Lights displays on the dash?
Most cars have a brake warning light on the dash. Its purpose is to alert you that something is wrong in the braking system. The brake warning light can indicate numerous things.
You should have your car looked at to identify the problem and have it fixed as soon as possible.
What does it mean when the ABS Light comes on?
If it comes on, you should have your car looked at as soon as possible. It usually means the ABS computer has diagnosed that something is amiss in the system. It could be something as simple as dirt in one of the sensors, or something as costly as an entire ABS unit replacement. It's important to note that this light normally comes on when you start the car and then switches off a few seconds later. If it blinks, throbs, flashes or in any other way draws your attention to itself, you should take note. Compared to a steady light, a blinking ABS light normally indicates something more serious.
What does it mean when the Coolant Warning Light comes on?
This is normally the coolant level warning light. If this comes on it means that the level of coolant in your radiator is low and needs topping up. DO NOT OPEN THE RADIATOR CAP WHEN THE ENGINE IS HOT! The coolant system is pressurised and it could easily release pressure and spray you with boiling coolant. Do it when the engine is cold. The coolant mixture behaves as an antifreeze in winter as well as a corrosion-inhibitor to stop your engine rusting from the inside out.
It is best to visit your Service Centre and have your coolant professionally topped up.
What does it mean when my Oil Warning Light comes on?
Typically this light will come on if your oil pressure is too low. Low oil pressure is serious and if you continue to drive with this light on, eventually your engine will die. Low oil pressure can be caused by a failed oil pump, a blocked oil filter or strainer in the sump, or by low oil levels - for example if your engine is burning oil.
You should have this inspected at your closest Service Centre as soon as you notice the problem.
I can't find my Warranty information and Maintenance Record Booklet - what do I do?
Contact
Penfold Holden who can order a replacement Warranty Information Booklet on your behalf.
Where do I go to get my car serviced?
Audi Penfold
Penfold Mazda
Penfold Mitsubishi
For general servicing outside of warranty you can visit any of our service locations.
All our Service Centres also perform Tyre Servicing and Sales to suit your needs.
Can you book on-line?
You can book on-line at anytime and all details are current as to what days and times are available.
Do you have alternative transport?
Yes, we do we have a courtesy bus service that delivers within a 6km radius. Alternatively, we have Loan Vehicles available at reasonable prices. It is vital that you organise this when booking your service as numbers are limited.
Will I be contacted when my vehicle's service is complete?
You will receive an SMS to inform you of the completion and the cost.
Do you accept credit cards?
We accept most major credit cards excluding AMEX and Diners.
Click here to pay online via credit card.